PlanResidentialBusiness BronzeBusiness SilverBusiness GoldBusiness Titanium
Minimum Monthly Spend$20/mth$35/mth$60/mth$90/mth$250/mth
Available for Residential?
Available for Business?
Minimum Term1 month
Internal Calls
(to phones on your BAKKBONE VoIP account)
On-Net Calls
(to phones on other BAKKBONE VoIP accounts)
Domestic Calls
(Australian landline, mobile, etc.)
Charged at current PAYG call rates listed here
International CallsCharged at current PAYG call rates, indicative rates listed here
What's IncludedYour plan is for a post-paid VoIP (Voice over IP) phone service that provides access to the BAKKBONE Network. It can be used to:
  • Make calls internally and to other BAKKBONE VoIP customers;
  • Manage your own virtual PBX phone system (features vary by plan, as listed below)
What's Not IncludedThe plan does not include:
  • Calls to 13/1300 numbers, local/STD calls, mobiles, international calls, and premium service numbers. Charges to these services apply and are listed here.
  • Call recording - this is a paid optional addon.
  • DIDs over and above the listed quantity for your plan - extras are a paid optional addon.
  • DIDs of numbers outside Australia, 1300/1800, or mobile - these are a paid optional addon.
  • Any hardware or equipment.
Rates for optional addons are listed here.
number of possible active calls including call waiting and queues
handsets, softphone devices, and/or devices using our Cloud Softphone mobile app
Local Phone Numbers included in plan
Interactive Voice Response menus
Place callers in a queue to ensure next available agent answers oldest call first
Time Switch
Automatically set numbers to divert or change options at specific times of day
Create a “parking lot” calls can be held in and picked up from another device
Hold Music
Customisable music/messages on hold – upload your own for free
Option to have a Busy Lamp Field showing the status of other devices on your plan
Call Pickup
Pick up a call taking place on another device on your plan
Call Spy
Listen to a call taking place on another device on your plan
Call Stats
Advanced statistics on calls made and received on your account
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