BAKKBONE VoIP

Plan	Residential	Business Bronze	Business Silver	Business Gold	Business Titanium
Minimum Monthly Spend	$20/mth	$35/mth	$60/mth	$90/mth	$250/mth
Available for Residential?
Available for Business?
Minimum Term	1 month
Internal Calls (to phones on your BAKKBONE VoIP account)	Unlimited
On-Net Calls (to phones on other BAKKBONE VoIP accounts)	Unlimited
Domestic Calls (Australian landline, mobile, etc.)	Charged at current PAYG call rates listed here
International Calls	Charged at current PAYG call rates, indicative rates listed here
What's Included	Your plan is for a post-paid VoIP (Voice over IP) phone service that provides access to the BAKKBONE Network. It can be used to: Make calls internally and to other BAKKBONE VoIP customers; Manage your own virtual PBX phone system (features vary by plan, as listed below)
What's Not Included	The plan does not include: Calls to 13/1300 numbers, local/STD calls, mobiles, international calls, and premium service numbers. Charges to these services apply and are listed here. Call recording - this is a paid optional addon. DIDs over and above the listed quantity for your plan - extras are a paid optional addon. DIDs of numbers outside Australia, 1300/1800, or mobile - these are a paid optional addon. Any hardware or equipment. Rates for optional addons are listed here.
Lines number of possible active calls including call waiting and queues	2	2	10	20	100
Extensions handsets, softphone devices, and/or devices using our Cloud Softphone mobile app	1	1	6	10	10
DIDs Local Phone Numbers included in plan	1	1	6	10	50
IVR Interactive Voice Response menus
Queue Place callers in a queue to ensure next available agent answers oldest call first
Time Switch Automatically set numbers to divert or change options at specific times of day
Parking Create a “parking lot” calls can be held in and picked up from another device
Hold Music Customisable music/messages on hold – upload your own for free
BLF Option to have a Busy Lamp Field showing the status of other devices on your plan
Call Pickup Pick up a call taking place on another device on your plan
Call Spy Listen to a call taking place on another device on your plan
Call Stats Advanced statistics on calls made and received on your account