| Plan | Residential | Business Bronze | Business Silver | Business Gold | Business Titanium | ||||
|---|---|---|---|---|---|---|---|---|---|
| Minimum Monthly Spend | $20/mth | $35/mth | $60/mth | $90/mth | $250/mth | ||||
| Available for Residential? |  |  | | | | ||||
| Available for Business? | | | | | | ||||
| Minimum Term | 1 month | ||||||||
| Internal Calls (to phones on your BAKKBONE VoIP account) | Unlimited | ||||||||
| On-Net Calls (to phones on other BAKKBONE VoIP accounts) | Unlimited | ||||||||
| Domestic Calls (Australian landline, mobile, etc.) | Charged at current PAYG call rates listed here | ||||||||
| International Calls | Charged at current PAYG call rates, indicative rates listed here | ||||||||
| What's Included | Your plan is for a post-paid VoIP (Voice over IP) phone service that provides access to the BAKKBONE Network. It can be used to:
| ||||||||
| What's Not Included | The plan does not include:
| ||||||||
| Lines number of possible active calls including call waiting and queues | 2 | 2 | 10 | 20 | 100 | ||||
| Extensions handsets, softphone devices, and/or devices using our Cloud Softphone mobile app | 1 | 1 | 6 | 10 | 10 | ||||
| DIDs Local Phone Numbers included in plan | 1 | 1 | 6 | 10 | 50 | ||||
| IVR Interactive Voice Response menus | | | | | | ||||
| Queue Place callers in a queue to ensure next available agent answers oldest call first | | | | | | ||||
| Time Switch Automatically set numbers to divert or change options at specific times of day | | | | | | ||||
| Parking Create a “parking lot” calls can be held in and picked up from another device | | | | | | ||||
| Hold Music Customisable music/messages on hold – upload your own for free | | | | | | ||||
| BLF Option to have a Busy Lamp Field showing the status of other devices on your plan | | | | | | ||||
| Call Pickup Pick up a call taking place on another device on your plan | | | | | | ||||
| Call Spy Listen to a call taking place on another device on your plan | | | | | | ||||
| Call Stats Advanced statistics on calls made and received on your account | | | | | | ||||
This plan is only available for eligible customers.
You may bring your own compatible device with this plan. We offer compatible devices for sale here.
You must comply with our Fair Use Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.
You can view your usage in real time via our VoIP Portal.
When you start your plan, you will be charged for the first month when you place your order.
You make an initial payment when you order this plan. The minimum monthly plan charge (see above table) is charged in advance, on the same day each month. Any usage charges incurred will be added to your next bill.
We accept a variety of payment options at www.bakkbone.com.au/pay, or credit/debit card by phone at 1300 004 001.
Yes, you can cancel your plan at any time by calling us on 1300 004 001, or emailing billing@bakkbone.com.au. When you cancel, your service will be disconnected immediately. We won't refund any money you've already paid and you'll need to pay out any remaining devices or accessories in full when you cancel.
From time to time we may make changes to your plan, including price and inclusions, or we may move you to a new plan (which may cost more). If we change your plan or move you to a new plan and we reasonably consider that change or move has more than a minor detrimental impact on you:
a) We’ll give you at least 30 days’ notice before making changes or automatically moving you to the closest available plan.
b) If you don’t like the changes or the new plan, you can cancel your plan. If you cancel your plan, you’ll need to pay out the remaining cost of your devices, accessories or services in full.
You must comply with our Fair Use Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.
Visit https://support.bakkbone.com.au for our support options. Call 1300 004 001, or +61 8 6118 5690 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative/accessible format.
If there’s something you’re not happy with and you wish to make a complaint, visit https://support.bakkbone.com.au. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.
This is a summary only. The full legal terms for this plan are available at https://www.bakkbone.com.au/terms.
