Critical Information Summary - BAKKBONE nbn™

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PlanBronzeSilverGold
Minimum Monthly Spend
Regardless of contract term
$89/mth$99/mth$109/mth
SpeedStandard Evening SpeedStandard Plus Evening SpeedPremium Evening Speed
Monthly Data AllowanceUnlimited
Minimum Term1 month - activation fee $160 - early termination fee N/A
12 months - activation fee $55 - early termination fee $135
24 months - activation fee $35 - early termination fee $200
Minimum Cost
including activation fee, but excluding any NBN fees incurred (see below), and excluding device cost if purchasing device from BAKKBONE
1 month contract: $249
12 month contract: $1,123
24 month contract: $2,171
1 month contract: $259
12 month contract: $1,243
24 month contract: $2,411
1 month contract: $269
12 month contract: $1,363
24 month contract: $2,651
Static IP address
optional
$2/mth
What's IncludedYour plan is for a broadband internet service on the nbn network.
  • A Standard Internet service
What's Not Included
  • Fees charged by NBNco - these will be passed on and are non-negotiable
ModemBYO compatible device, or select from our compatible devices as a one-off purchase:
Netcomm NF10WV - $189.99
Huawei HG659 - $199.99
Billion 87000-AXL 1600 - $269.99

nbn™ Fee Schedule

Fee TypeCost
Missed After Hours Appointment$245
Late Cancellation of After Hours Site Visit$245
Transfer Fee$35
Order Reschedule by Customer$35
Cancellation prior to deliveryRefer to ETF for plan
Reversal$105
After Hours Installation$230
New Development Charge$380
Subsequent Installation$380 + labour + materials
FTTC Professional Installation$230
Speed Change$21
No Fault Found (no attendance)$82.50
No Fault Found (attendance)$20 + $198/min, depends on hrs
Late Cancellation of Site Visit$125
Missed Appointment$125
Incorrect Callout$125
Restoration$82.50
Please be aware these fees are incurred by BAKKBONE Australia on your behalf via NBN Co and its affiliates and are non-negotiable.
NBN™ is a trade mark of NBN Co Ltd and used under license.

Information about the service

Modem

Actual speeds may vary due to local conditions and content accessed. We do not support modems not supplied by BAKKBONE. If you choose to use your own modem we will not be able troubleshoot or conduct testing. If you have a connection issue, fault or speed issue you will be required to report these issues to us.

Service availability

Service not available to all areas, homes or customers. The type of service offered may need further qualification checks to determine what’s available at your location.

We’ll try to contact you if not all of your services can be connected, however if we can’t get in touch you’ll be connected to a suitable alternative plan. You’ll be notified if this happens and if you're not satisfied you can cancel your order free of charge.

Access technology

We may change the technology that we use to provide your service from time to time. You must provide all reasonable assistance to implement the change. We will let you know before we make this kind of change, unless the change will benefit you or have a neutral impact on you and we do not require your assistance to implement the change.

Broadband Speeds

Broadband speeds vary due to a number of factors, including:

  • Type of technology available at your address
  • Network capacity
  • Set up at your premises
  • Device connection (Wi-Fi vs Ethernet cable)
  • The number of users online

An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your actual speeds after connection. For information on nbn speeds, visit https://www.accc.gov.au/consumers/internet-landline-services/broadband-speeds.

Checking your services and account

To manage your account and services, email support@bakkbone.com.au, or call 1300 004 001.

Information about pricing

Your first month's charges

When you start your plan, you will be charged for the first month when you place your order.

When will I pay?

You make an initial payment when you order this plan. The minimum monthly plan charge (see above table) is charged in advance, on the same day each month. Any usage charges such as international calls or data overages, will be added to your next bill.

How do I pay?

We accept a variety of payment options at www.bakkbone.com.au/pay, or credit/debit card by phone at 1300 004 001.

Other Information

Can I cancel my plan?

Yes, you can cancel your plan at any time by calling us on 1300 004 001, or emailing support@bakkbone.com.au. When you cancel, your service will be disconnected immediately. We won't refund any money you've already paid and you'll need to pay out any remaining devices or accessories in full when you cancel. 

Can BAKKBONE Australia change my plan?

From time to time we may make changes to your plan, including price and inclusions, or we may move you to a new plan (which may cost more). If we change your plan or move you to a new plan and we reasonably consider that change or move has more than a minor detrimental impact on you:

a)       We’ll give you at least 30 days’ notice before making changes or automatically moving you to the closest available plan.

b)       If you don’t like the changes or the new plan, you can cancel your plan. If you cancel your plan, you’ll need to pay out the remaining cost of your devices, accessories or services in full.

Fair Use Policy

You must comply with our Fair Use Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

Need help? We're here for you

Visit https://support.bakkbone.com.au for our support options. Call 1300 004 001, or +61 8 6118 5690 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative/accessible format.

Complaints

If there’s something you’re not happy with and you wish to make a complaint, visit https://support.bakkbone.com.au. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.

This is a summary only. The full legal terms for this plan are available at https://www.bakkbone.com.au/terms.

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