| Plan | S15 | S30 | ||
|---|---|---|---|---|
| Minimum Monthly Spend | $70/mth, per SIM | $110/mth, per SIM | ||
| Activation Fee | $15 per SIM | |||
| Monthly Data Allowance | 15GB per SIM | 30GB per SIM | ||
| Network Access | 3G, 4G | |||
| Minimum Term | 1 month | |||
| Minimum Cost including setup, excluding optional addons | $85 per SIM | $125 per SIM | ||
| Static IP address optional | $2/mth per SIM | |||
| Roaming for use while overseas | Charged at Optus retail rates as listed at https://www.optus.com.au/mobile/plans/international-roaming/postpaid-rates (Roaming Pass not applicable) | |||
| What's Included | Your plan is for a post-paid mobile data service that provides access to the Optus Network. It is for use in a tablet or mobile broadband device. It can be used within Australia to:
| |||
| What's Not Included | The plan cannot be used for:
| |||
| All for use in Australia. For use in a tablet or mobile broadband device only. | ||||
This plan allows you to data share with all linked SIMS on your account.
This plan is only available for eligible customers.
You may bring your own compatible device(s) with this plan.
If you exceed your included data allowance, you will be charged at $14 per additional GB or part thereof.
You must comply with our Fair Use Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.
You receive alerts within 48 hours when you reach 50%, 85% and 100% of your Data allowance. We strongly recommend using My Data Manager.
When you start your plan, you will be charged for the first month when you place your order.
You make an initial payment when you order this plan. The minimum monthly plan charge (see above table) is charged in advance, on the same day each month. Any usage charges such as international calls or data overages, will be added to your next bill.
We accept a variety of payment options at www.bakkbone.com.au/pay, or credit/debit card by phone at 1300 004 001.
Yes, you can cancel your plan at any time by calling us on 1300 004 001, or emailing support@bakkbone.com.au. When you cancel, your service will be disconnected immediately. We won't refund any money you've already paid and you'll need to pay out any remaining devices or accessories in full when you cancel. You may also have to pay an early termination fee.
From time to time we may make changes to your plan, including price and inclusions, or we may move you to a new plan (which may cost more). If we change your plan or move you to a new plan and we reasonably consider that change or move has more than a minor detrimental impact on you:
a) We’ll give you at least 30 days’ notice before making changes or automatically moving you to the closest available plan.
b) If you don’t like the changes or the new plan, you can cancel your plan. If you cancel your plan, you’ll need to pay out the remaining cost of your devices, accessories or services in full.
You must comply with our Fair Use Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.
Visit https://support.bakkbone.com.au for our support options. Call 1300 004 001, or +61 8 6118 5690 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative/accessible format.
If there’s something you’re not happy with and you wish to make a complaint, visit https://support.bakkbone.com.au. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.
This is a summary only. The full legal terms for this plan are available at https://www.bakkbone.com.au/terms.
