Critical Information Summary - Mobile Broadband, Casual Plans

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PlanBronzeSilverGoldPlatinumDiamond
Minimum Monthly Spend$40/mth$65/mth$80/mth$105/mth$120/mth
Activation Fee$20
Monthly Data Allowance8GB15GB20GB30GB100GB
Excess Data Charge$14/GB
Network Access3G, 4G
Minimum Term1 month
Minimum Cost
including setup, excluding optional addons
$60$85$100$125$140
Static IP address
optional
$2/mth
Roaming
For use while overseas
Charged at Optus retail rates as listed at
https://www.optus.com.au/mobile/plans/international-roaming/postpaid-rates
(Roaming Pass not applicable)
What's IncludedYour plan is for a post-paid mobile data service that provides access to the Optus Network. It is for use in a tablet or mobile broadband device. It can be used within Australia to:
  • Access data on the Optus Network
What's Not IncludedThe plan cannot be used for:
  • Usage while you are overseas. You can't use it to access mobile data while overseas
  • Use with an eSIM

All for use in Australia. For use in a tablet or mobile broadband device only.

Information about the service

Important information about this plan

This plan is only available for eligible customers.

Your device

You may bring your own compatible device with this plan.

Your data usage

If you exceed your included data allowance, you will be charged at $14 per additional GB or part thereof.

You must comply with our Fair Use Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

You receive alerts within 48 hours when you reach 50%, 85% and 100% of your Data allowance. We strongly recommend using My Data Manager.

Information about pricing

Your first month's charges

When you start your plan, you will be charged for the first month when you place your order.

When will I pay?

You make an initial payment when you order this plan. The minimum monthly plan charge (see above table) is charged in advance, on the same day each month. Any usage charges such as international calls or data overages, will be added to your next bill.

How do I pay?

We accept a variety of payment options at www.bakkbone.com.au/pay, or credit/debit card by phone at 1300 004 001.

Other Information

Can I cancel my plan?

Yes, you can cancel your plan at any time by calling us on 1300 004 001, or emailing support@bakkbone.com.au. When you cancel, your service will be disconnected immediately. We won't refund any money you've already paid and you'll need to pay out any remaining devices or accessories in full when you cancel. 

Can BAKKBONE Australia change my plan?

From time to time we may make changes to your plan, including price and inclusions, or we may move you to a new plan (which may cost more). If we change your plan or move you to a new plan and we reasonably consider that change or move has more than a minor detrimental impact on you:

a)       We’ll give you at least 30 days’ notice before making changes or automatically moving you to the closest available plan.

b)       If you don’t like the changes or the new plan, you can cancel your plan. If you cancel your plan, you’ll need to pay out the remaining cost of your devices, accessories or services in full.

Fair Use Policy

You must comply with our Fair Use Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

Need help? We're here for you

Visit https://support.bakkbone.com.au for our support options. Call 1300 004 001, or +61 8 6118 5690 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative/accessible format.

Complaints

If there’s something you’re not happy with and you wish to make a complaint, visit https://support.bakkbone.com.au. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.

This is a summary only. The full legal terms for this plan are available at https://www.bakkbone.com.au/terms.

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