Critical Information Summary - HWBB Month to Month Plans

This plan is only available for eligible customers.

This service is compatible only with the preconfigured device sold upon signup. Replacement devices outside of a warranty claim will incur the full retail value of the modem again.

The purchase of the device is payable with your initial payment.

If you exceed your included data allowance, you will be charged according to your plan summary above.

You must comply with our Fair Use Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

You receive alerts within 48 hours when you reach 50%, 85% and 100% of your Data allowance. We strongly recommend using the free Huawei HiLink app to see realtime usage information and get alerts about sudden steep usage.

When you start your plan, you will be charged for the first month when you place your order.

You make an initial payment when you order this plan. The minimum monthly plan charge (see above table) is charged in advance, on the same day each month. Any usage charges such as international calls or data overages, will be added to your next bill.

We accept a variety of payment options at www.bakkbone.com.au/pay, or credit/debit card by phone at 1300 004 001.

Yes, you can cancel your plan at any time by calling us on 1300 004 001, or emailing support@bakkbone.com.au. When you cancel, your service will be disconnected immediately. We won't refund any money you've already paid and you'll need to pay out any remaining devices or accessories in full when you cancel. You may also have to pay an early termination fee.

From time to time we may make changes to your plan, including price and inclusions, or we may move you to a new plan (which may cost more). If we change your plan or move you to a new plan and we reasonably consider that change or move has more than a minor detrimental impact on you:

a)       We’ll give you at least 30 days’ notice before making changes or automatically moving you to the closest available plan.

b)       If you don’t like the changes or the new plan, you can cancel your plan. If you cancel your plan, you’ll need to pay out the remaining cost of your devices, accessories or services in full.