Critical Information Summary - 5G Home Wireless Broadband

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PlanFastSuperfast
Minimum Monthly Spend$75/mth$89/mth
Monthly Data AllowanceUnlimited
Maximum Speed100MbpsUnlimited
Minimum Term24 months
Minimum Cost
including device
$2,150$2,486
What's Included
  • Home Internet service
What's Not Included
  • Home phone line
Nokia Fastmile 5G Gateway$350
Required purchase, this service is compatible only with the preconfigured BAKKBONE modem.
28 Day Coverage GuaranteeIf you can't establish a 5G connection at your contracted address within 28 days, we'll cancel your contract without penalty, just return the Gateway in as new condition.
Early Termination Fee (ETF)$30 per remaining month of contract, to a maximum of $720

Information about the service

Important information about this plan

This plan is only available for eligible customers whose address receives Optus 5G coverage. Check your coverage at https://www.optus.com.au/about/network/coverage.

Your device

This service is compatible only with the preconfigured device sold upon signup.

Replacement devices outside of a warranty claim will incur the full retail value of the modem, payable in full at the time of re-ordering.

Your data usage

If you exceed your included data allowance, you will be charged according to your plan summary above.

You must comply with our Fair Use Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

Information about pricing

Your first month's charges

When you start your plan, you will be charged for the first month when you place your order.

When will I pay?

You make an initial payment when you order this plan. The minimum monthly plan charge (see above table) is charged in advance, on the same day each month. Any usage charges such as international calls or data overages, will be added to your next bill.

How do I pay?

We accept a variety of payment options at www.bakkbone.com.au/pay, or credit/debit card by phone at 1300 004 001.

Other Information

Can I cancel my plan?

Yes, you can cancel your plan at any time by calling us on 1300 004 001, or emailing support@bakkbone.com.au. When you cancel, your service will be disconnected immediately. We won't refund any money you've already paid and you'll need to pay out any remaining devices or accessories in full when you cancel. You may also have to pay an early termination fee.

Can BAKKBONE Australia change my plan?

From time to time we may make changes to your plan, including price and inclusions, or we may move you to a new plan (which may cost more). If we change your plan or move you to a new plan and we reasonably consider that change or move has more than a minor detrimental impact on you:

a)       We’ll give you at least 30 days’ notice before making changes or automatically moving you to the closest available plan.

b)       If you don’t like the changes or the new plan, you can cancel your plan. If you cancel your plan, you’ll need to pay out the remaining cost of your devices, accessories or services in full.

Fair Use Policy

You must comply with our Fair Use Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

Need help? We're here for you

Visit https://support.bakkbone.com.au for our support options. Call 1300 004 001, or +61 8 6118 5690 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative/accessible format.

Complaints

If there’s something you’re not happy with and you wish to make a complaint, visit https://support.bakkbone.com.au. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.

This is a summary only. The full legal terms for this plan are available at https://www.bakkbone.com.au/terms.

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